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Privacy Policy

Today I Loved
Counselling & NDIS Support Services

Effective Date: 26th June 2026

At Today I Loved ("we", "our", or "us"), we understand that your privacy is important. We are committed to protecting your personal information and maintaining the confidentiality of the information you share with us.

As a provider of counselling and NDIS support services, we collect personal information that is necessary to provide safe, ethical and high-quality care. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and our professional and legal obligations as a health service provider.

By accessing our website or engaging our services, you acknowledge that you have read this Privacy Policy.

Who we are

Today I Loved provides professional:

  • Individual counselling

  • Grief and loss counselling

  • NDIS counselling

  • NDIS support work

  • Telehealth counselling

  • Face-to-face services

We are committed to providing compassionate, person-centred support in a safe, respectful and confidential environment.

What Personal Information We Collect

Depending on the services you receive, we may collect personal information including:

  • Full name

  • Date of birth

  • Address

  • Telephone number

  • Email address

  • Emergency contact details

  • Medicare details (where applicable)

  • NDIS participant number

  • NDIS plan information

  • Plan Manager or Support Coordinator details

  • GP or referring practitioner details

  • Relevant medical and health information

  • Counselling history where voluntarily provided

  • Goals and support needs

  • Session notes and clinical records

  • Risk assessments

  • Progress notes

  • Appointment history

  • Payment information

  • Website enquiry information

Health information is considered sensitive information under Australian privacy law and receives additional protection.

How We Collect Your Information

We collect information directly from you when you:

  • Contact us through our website

  • Submit an enquiry

  • Complete an online intake form

  • Book an appointment

  • Attend counselling sessions

  • Receive NDIS support services

  • Contact us by telephone, email or SMS

  • Provide information during sessions

  • Complete feedback or questionnaires

With your consent, we may also receive information from:

  • Your GP

  • Referring practitioners

  • Allied health professionals

  • Support Coordinators

  • Plan Managers

  • NDIA (where authorised)

Why We Collect Your Information

We collect your information to:

  • Provide counselling services

  • Deliver NDIS supports

  • Assess your support needs

  • Develop appropriate care plans

  • Maintain accurate clinical records

  • Communicate with you regarding appointments

  • Process invoices and payments

  • Meet our legal, ethical and professional obligations

  • Improve our services

  • Respond to enquiries

We only collect information that is reasonably necessary to provide our services.

Website Information and Cookies

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring website

Our website may use cookies to improve functionality and enhance your browsing experience. Cookies do not generally identify you personally.

You can disable cookies through your browser settings if you choose.

Storage and Security of Your Information

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Alteration

  • Destruction

Client records are securely stored using Splose, our practice management system, together with other secure electronic systems used to deliver our services.

Where paper records exist, they are stored securely with restricted access.

Only authorised persons who require access to your information in order to provide services or administer our business are permitted to access your records.

How We Use Your Information

Your information may be used to:

  • Provide counselling services

  • Deliver NDIS supports

  • Manage appointments

  • Maintain clinical records

  • Communicate with you

  • Respond to enquiries

  • Send invoices and receipts

  • Comply with legal requirements

We do not sell or rent your personal information.

When We May Share Your Information

Your personal information will remain confidential unless:

You have provided consent for information to be shared.

Or disclosure is authorised or required by law.

This may include sharing information with:

  • Your GP

  • Medical specialists

  • Allied health practitioners

  • Support Coordinators

  • Plan Managers

  • NDIA

  • Emergency services

  • Government agencies where legally required

Examples where disclosure may be legally required include:

  • Serious and imminent risk to your safety

  • Serious and imminent risk to another person

  • Mandatory reporting obligations

  • Child protection concerns

  • Court orders

  • Other legal requirements

Where possible, we will discuss any necessary disclosure with you.

Confidentiality

Confidentiality is an important part of counselling.

Information shared during counselling sessions remains confidential except where disclosure is required or authorised by law or where you have provided consent.

We will always aim to respect your privacy while fulfilling our professional responsibilities.

Third-Party Service Providers

To provide our services efficiently, we may use trusted third-party providers, including:

  • Splose (practice management)

  • Secure payment providers

  • Website hosting providers

  • Email providers

  • Cloud storage services

These providers may securely process or store information on our behalf and are expected to maintain appropriate privacy and security standards.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests should be made in writing.

In limited circumstances permitted by law, access may be refused.

Retention of Records

Client records are retained in accordance with applicable Australian legal and professional requirements.

When records are no longer required, they are securely destroyed or permanently de-identified.

Marketing Communications

We will only send newsletters or marketing information if you have chosen to receive them.

You may unsubscribe at any time.

Making a Privacy Complaint

If you believe your privacy has been breached, we encourage you to contact us so we can attempt to resolve your concerns promptly. If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact Us

Today I Loved

Email: camille@todayiloved.com

Phone: 0450 343490

Website: www.todayiloved.com

ABN: 60 300 739 772

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, professional standards or our business practices.

The most current version will always be available on our website.

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